October 5, 2013

Feds will repair health overhaul website this weekend

Millions of Americans rushed to the website to buy or explore their insurance options, but technical problems overwhelmed Tuesday's launch.

The Associated Press

WASHINGTON – Bedeviled by technology glitches that frustrated millions of consumers, the Obama administration is taking down its health overhaul website for repairs this weekend.

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This photo provided by HHS shows the main landing web page for HealthCare.gov. Bedeviled by technology glitches that frustrated millions of consumers, the Obama administration is taking down its health overhaul website for repairs this weekend. Enrollment functions of the healthcare.gov site will be unavailable during off-peak hours this weekend, the Health and Human Services Department said Friday, Oct. 4. The website will remain open for general information. (AP Photo/HHS)

The Associated Press

Enrollment functions of the healthcare.gov site will be unavailable during off-peak hours, the Health and Human Services Department said Friday. The department did not release a schedule for hours of operation, but an HHS spokeswoman said the site would be taken down at 1 a.m. EDT each night for a few hours.

The website will remain open for general information.

Technology problems overwhelmed the launch of new health insurance markets Tuesday, embarrassing the administration just when the health care law known as “Obamacare” was supposed to be introduced to average consumers.

“Americans have seen once again that Obamacare is not ready for prime time,” Rep. Eric Cantor of Virginia, the No. 2 House Republican, said in a statement. “A dysfunctional website is the least of that law’s problems.”

An effort by congressional Republicans to defund or delay the health care law led to an impasse with Democrats over passing a budget bill. Without funding authority, the government partially shut down Tuesday.

The administration is putting the best face on the situation, noting the unexpectedly strong interest from millions of consumers. “Americans are excited to look at their options for health coverage, with record demand in the first days of the marketplaces,” said the release announcing the planned fixes.

The statement was headlined: “Health Insurance Marketplace Open for Business – Week One Success.”

The state-level markets were designed to be the gateway to health insurance for people who don’t have access to coverage on the job. Middle-class consumers will be able to buy government-subsidized private plans, while the poor and near-poor will be steered to Medicaid in states agreeing to expand the program.

Federal and state websites experienced problems this week. Some states, including Maryland, have also announced they are scheduling repairs.

Credit card companies, banks and other online service providers regularly take down websites for repairs. That may also become a feature of the new insurance program.

The federal site, which serves 36 states, drew millions of users, an indication of strong consumer interest. Yet many people were unable to get on the site and others encountered glitches that prevented them from successfully completing their applications.

Many encountered a screen that told them to wait, and they did, sometimes for hours. Refreshing the screen only sent them to the back of the line.

Quite a few got hung up trying to create security questions to protect their accounts. The drop-down menus providing the questions would not populate. As a result, consumers could not advance through the application process and learn if they were eligible for a tax credit to help pay premiums, much less pick a plan. Some who did make it through were timed out because they took too long comparing plans.

At the end of the first day, at most a handful of people had managed to successfully enroll through the federal site. By Friday, enrollments seemed to be picking up – though not yet at desired levels.

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